REFUND POLICY

Refund Policy

1. General Policy
At Optimus Payment Solutions, we strive to provide the highest quality services in bookkeeping, tax preparation, payroll, invoicing, and other financial management solutions. Your satisfaction is important to us. However, due to the nature of our services, refunds are limited and subject to the terms outlined below.

2. Eligibility for Refunds
Refunds may be considered in the following cases:

• A duplicate payment was made in error.

• Services were paid for but not initiated or delivered.

• There was a technical or billing error on our part.

3. Non-Refundable Services
Please note that the following services are non-refundable:

• Completed services such as tax filings, payroll processing, or invoicing once delivered.

• Fees for consultations or advisory services.

• Any services rendered where significant time and effort have already been invested.

4. Requesting a Refund
To request a refund, please contact us within 7 days of the payment date. Provide your name, service details, and a description of the issue. Our team will review your request and respond within 5 business days.

5. Discretionary Refunds
All refund decisions are made at the sole discretion of Optimus Payment Solutions. We reserve the right to approve or deny any refund request based on the circumstances and the terms of this policy.

6. Contact Us
For any questions or to submit a refund request, please contact us directly. We are here to help and will do our best to resolve any concerns promptly.